About
Consumer insights and loyalty marketing tech executive with a proven track record of building data and insights driven strategies, and leading cross-functional, high performing teams in execution. Experience in consumer insights gathering and research, from translating macro trends into business impacts to leveraging experience insights to drive customer-centric business prioritization. Understanding of tactics to develop successful go to market strategies. Deep knowledge in developing and optimizing both free and subscription driven loyalty programs to deepen customer engagement, balancing behavioral and emotional benefits to achieve customer value. Proven experience in corporate strategy, inclusive of translating market share and industry insights to actionable strategic choices to guide executives through planning and execution of top business priorities. Added experience in retail and ecommerce operations and warehouse strategy. Ex-management consultant with years of experience at…
Experience
Vice President Consumer Experience and Membership Engagment
Shipt · Atlanta, Georgia, United States
Present
Sr. Director of Membership
Shipt · Atlanta, Georgia, United States
Sr. Director of Strategic Initiatives
Shipt · Atlanta, Georgia, United States
Director of Strategy and Planning
Strategy Implementation Lead
Target · Greater Minneapolis-St. Paul Area
Serving as a work stream lead, working cross-functionally throughout the Target business to bring the most imperative strategic priorities to life as set by Target's leadership team; Developing implementation strategies for these priorities alongside senior level leaders, reporting on progress monthly. • Key contributor to the development of Target's new loyalty program, Target Circle; Developed measurement plan and key performance indicators to support loyalty program; Aided in guest experience development planning; Created launch execution framework, used for pilot markets and national launch; Experience with loyalty marketing, lifecycle marketing, and leveraging agile practices for marketing. • Completed a process assessment for media marketing in effort to enable revenue growth; Identified near term opportunities and led the group through a series of workshops to develop an action plan to address opportunities; Experience with media and digital marketing campaign processes. • Led t…
Consultant
A.T. Kearney · Greater Atlanta Area
Served as work stream lead for various client facing engagements, managing client relationships with executive level counterparts, timelines, and deliverables. Special focus on retail clients with OmniChannel fulfillment, optimizing supply chain strategies. • Managed team of 3 resources to assess process opportunities for two distribution centers for North American retailer upon completion of IT SAP WM implementation, resulting in $3M savings the first year • Led OmniChannel assessment for International retailer’s US operations identifying opportunity to optimize in-store fulfillment processes and increase warehouse demand volume resulting in $1.5M in savings • Facilitated a series of client workshops to create customer promise aspiration for North American retailer • Directed the readiness assessment of retailer Omni-channel fulfillment operations in preparation for a major increase in customer base and demand mix • Conducted a labor analysis for leading client in coal energy industry…
Business Strategy & Analytics Consultant
IBM · Greater Atlanta Area
Served as project manager and change management co-lead for Manhattan WMS implementations. Special focus on retail clients looking to optimize their supply chain strategy and warehouse fulfillment process. • Created and tracked project plans that included all tasks and resources for implementation, while aligning plans to project milestones such as system integration testing, performance testing, and deployment testing • Developed and executed testing plan for 4 large scale deployment tests that utilized new software, existing mechanical components, and 40 end users • Executed Manhattan Warehouse Management System tests that simulated retail business scenarios • Received a 2015 GBS Service Excellence Award for Putting the Client First
Mechanical Engineer, Sap Erp Business Process Expert
Raytheon · Andover, MA
Served as a Raytheon Business System Expert for PRISM SAP ERP System, supporting over 4,500 end users. During this time implemented SAP ERP in over 5 Raytheon manufacturing sites across the US, leading testing, integration, and training modules for production planning and manufacturing. • Identified points of failure and implemented best practice solutions for various areas through out the manufacturing operations of Raytheon in Massachusetts and Rhode Island, equating to over $14 million dollars • Worked cross-functionally with other Raytheon Business Process Experts through out the company to resolve enterprise issues in the areas of manufacturing execution and supply chain planning • Co-Organized a community of practice for Planning and Production Control amongst ≈35 Northeast PRISM SAP users, resulting in decreased error counts by 40% across the board • Manufacturing Execution and Engineering Lead for PRISM SAP ERP System deployments for 5 additional Raytheon locations, including A…
Process Engineer
Raytheon · Tewksbury, MA
Served as a process engineering, acting as a liaison between the design engineer and manufacturing laborer. Translated drawings for build, performed quality assessments, and dispositioned non-conforming builds. • Created and managed Manufacturing Data Packages and Technical Data Packages • Raytheon IDS Visaprise Manufacturing System Super User • Unique Identifier (UID) Point Of Contact for department; Ensured compliance with requirements direct from Department of Defense guidelines • Conducted lean assessments of the manufacturing area as well as six sigma projects to improve area efficiency resulting in over $50k in cost savings to department
Education
Duke University
Master’s Degree
University of Florida
Bachelor of Science (B.S.), Mechanical Engineering
Find leads like Courtney
Origami finds your ideal customers across 15+ data sources with a single prompt.
Try Origami Free