About
Strategic and people driven professional with over a decade of experience across learning & development, business operations, and leadership development. Known for translating business needs into solutions, driving performance, engagement, and partnering with senior leaders to execute workforce strategies. Strong foundation in HR principles, with a B.S. in HR Management and hands-on leadership across multiple sectors.
Experience
Hospital Training Manager
• Trained over 1500 veterinary professionals, opened 24+ hospitals , while partnering with hospital leadership and National HQ to align L&D strategy with organizational priorities. • Design and lead onboarding programs for non-clinical roles across emergency care hospitals. • Design and implement leadership programs aligned with succession goals. • Lead workshops on customer engagement, emotional intelligence, and DEI. • Manage LMS platforms, vendor relationships, and training infrastructure to scale growth effectively. • Mentor on-the-job trainers, driving consistency, performance outcomes, and employee retention. • Lead process improvement and capability-building initiatives across hospital operations. • Developed metrics to assess program impact and employee success.
Financial Coordinator
VCA Animal Hospitals · Tempe, Arizona, United States
• Responsible for auditing customer accounts and patient records for accuracy • Responsible for collection of accounts receivable and submitting to collections • Responsible for deposits and cash transactions - petty cash • Responsible for Care Credit and Scratch Pay agreements • Coordinate with insurance ( Trupanion) to promote relationship with Client and Broker • Educate employees regarding card capture transactions • Provide customers with billing updates • Monitor discounts and report trends to HM/MD • Verify open invoices for hospitalized patients • Process discounts for employees billing\nAct as liaison to customer and collection agencies • Trains new associates with client service policies, procedures, and best practices. • Available on-call at emergency hospital • Identifies opportunities to update or improve client service procedures and makes recommendations • Resolves client complaints and issues while maintaining a professional and calm demeanor. • Responsible for future b…
Branch Manager
• Led and managed a team of direct and indirect reports in a retail banking branch, focusing on enhancing processes and developing risk controls. • Collaborated with stakeholders and internal partners to align regional banking business objectives and deliver exceptional customer experiences. • Identified opportunities for growth and implemented policies in accordance with regulations and audit protocols.
Assistant Manager
• Led retail banking team, providing support and engage key stakeholders for customer service enhancement. • Identified and recommended products to improve productivity standards and developed risk control strategies. • Collaborated with senior management and internal partners to ensure high customer satisfaction levels.
Business Banker
• Assisted customers in opening financial accounts and establishing lines of credit at Wells Fargo. • Resolved customer account disputes and referred clients to investment bankers when necessary. • Addressed issues related to debit and credit transactions, utilizing banking software to guide clients. • Performed basic data entry and administrative tasks to ensure smooth operations.
Administrative Assistant
Education
Grand Canyon University
Bachelor's degree, Human Resources Management/Personnel Administration, General
Mesa Community College
Associate's degree, Business Administration and Management, General
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