About
I am passionate about driving innovation and business performance through operational excellence and efficiency, translating business strategy into clear actions. My sweet spot lies in leading and growing operations functions across the domaines of People & Culture, Finance, Customer Success, Procurement and Legal & Compliance. Being a problem-solver at heart, I like rolling up my sleeves and taking a hands-on approach to working with my teams. I strongly believe in transparent and clear communication to ensure team motivation and moving forward swiftly and with purpose. I am experienced in service business as well as tech start-ups, having built and scaled company operations from 3 to over 120 employees, from seed stage through to series C, and led international expansions into Germany, the UK and US markets in Healthcare/ Medtech and Edtech. I built my early career in Accounting, Audit and Risk Management, followed by an MBA at INSEAD. Specialties: Process design and improvement, Org…
Experience
Coo/ Cfo
Present
Mimi provides hearing health solutions informed by a precise, digital hearing test. Mimi's technology is supported by over 70 patents and used in everyday consumer electronics devices around the world. As the COO/CFO my responsibilities include: *As the right hand of the CEO, contributing to organizational planning and ensuring execution of the business plan *Optimising processes and organisational setup for efficiency and business profitability *Owning investor relations and communication with shareholders *Leading our Finance, HR and Legal functions
Chief Operating Officer
Morressier · Berlin, Berlin, Germany
Morressier provides professional and academic organizations with comprehensive research integrity and publication tools, powerful data and analytics, and new revenue opportunities. More than 200 societies, institutions, and corporations around the world trust Morressier to support their publications, engage their users, and amplify their research. As the COO my responsibilities included: • Supporting the CEO in setting the strategic direction and furthering business growth • Leading goal setting and prioritisation processes via OKRs • Determining relevant metrics and KPIs to evaluate the company's performance • Designing and improving processes to scale a global business • Fostering and carrying a diverse and inclusive culture based on purpose, vision and values • Maintaining investors relations and supporting fundraising • Supporting our operational teams to realise their full potential
Digital Innovation & Startup Projects @ Digital Garage
Aviva · London, United Kingdom
Creating digital experiences as part of Aviva's Digital Garage, a new hub of product innovation, software engineering, data science and creative in the heart of London's Tech City with a startup culture backed by investment of tens of millions. My remit in Digital Innovation included: Digital strategy: • Advising the business on digital trends and provide guidance on digital product development. • Leading innovation strategy for Ageing Population and New Data Sources themes. Product & Project Management: • Managing agile development team to build Sandbox environments for innovation ideas and delivered 3 pilots of startup technologies. • Launching piloted Life insurance innovation to market, managing all aspects from gaining business buy-in to relationship with startup and building the user journey.
Chief Operating Officer
HomeTouch · London, United Kingdom
HomeTouch is a tech startup in the social care space, connecting families looking for home care to professional home carers via its online marketplace. I joined the business as employee number 3 and took charge of driving the following: • Supporting the CEO in setting the strategic direction and managing growth. • Hiring and managing a team of 12 FTEs and 100+ carers • Developing processes for customer support, carer vetting and onboarding, HR and recruitment to support growth of the business from zero to over £100k/ month in revenues • Managing financial forecasting, budgeting and accounting • Identifying and growing cost-effective marketing channels • Attracting external funding to support rapid growth and managing investor relations
Advisor/ Mentor/ Interim Coo
Medhance · London, United Kingdom
Medhance educates patients about safely performing clinical skills such as the correct use of an asthma inhaler or an adrenaline pen. Remit: • Advised on business strategy, target market segments and routes to markets • Supported business planning and financial forecasting process • Aided fundraising, in particular attracting early funding via grants and awards
Head of Business Operations
Smarkets · London, United Kingdom
One of Europe's fastest growing tech startups, Smarkets built a sports trading platform that has become a main competitor to Betfair. I joined at Series A and managed business operations in all aspects including: Strategy & Leadership: • Assisted CEO in setting strategic direction and identifying growth opportunities, including market entry decisions and the setup of a B2B product. • Recruited and directly managed a team of 4, provided leadership support to the VP of Engineering and mentored 2 engineering graduates. Business development, Marketing & Operational execution: • Defined and prioritised roadmap for business development, marketing, customer support and operations projects, and drove process implementations and improvements. • Project-managed the development and launch of an affiliate scheme, recruiting 50 affiliates onto the scheme within the first 2 months. • Developed external partnerships with industry influencers, marketing partners and B2B clients. Financial planning & P…
Head of Department (Eu Insurance Risks)
Carphone Warehouse · London, United Kingdom
• Led the company's transferable risk function across 10 European enterprises, working cross-functionally with different departments on strategic and operational challenges and driving decisions and outcomes to minimize risk profiles • Built and maintained relationships with suppliers and insurers across Europe, owning all areas from setting objectives, overseeing projects, evaluating performance and leading contract negotiations worth GBP 2.5m annually
Manager (Uk Insurance Risks)
Carphone Warehouse
• Set up a new function, including setting objectives and budgets, designing and implementing processes and building links to embed the function into the wider business operations • Gained experience in M&A activities and IPOs through managing due diligence and integration of a function in an acquired business, and assisted the Company Secretary in a Group demerger and subsequent IPO
Senior Analyst Internal Audit
Carphone Warehouse
• Performed audits of company accounts and processes across Europe from planning stage through to writing audit reports and recommendations, including fieldwork and testing • Owned and drove complex process improvements as part of the implementation of audit recommendations spanning multiple stakeholders • Mentored and trained a new graduate in the team over a six months period
Analyst Internal Audit
Carphone Warehouse
Assisted in carrying out financial balance sheet audits and process audits, covering business processes ranging from HR (e.g. recruitment processes) to Real Estate (e.g. selection of shop pemises; decision process for opening, closing or relocating retail shops) to Marketing (e.g. allocation of Marketing spend to advertising agencies)
Network Consultant
GE Information Services · Staines, UK
Advised B2B customers on electronic data exchange options and processes, set up interconnects between EDI switches and networks and trained customers on usage
Support Specialist German Markets
Xerox · Buckinghamshire, UK
Assisted in the implementation and administration of a new B2B service system for Xerox concessionaires across Germany, Austria and Switzerland
Education
INSEAD
MBA
Buckinghamshire New University
BA (First Class Honours), European Business Studies
Hochschule Osnabrück
Dipl. Kauffrau, European Business Studies
Université de Tours
MSG, Business
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