About
With extensive experience in providing leadership and strategy for business operations, I have successfully demonstrated my ability to drive innovation, achieve continued profitable growth and manage all aspects of national business interests whilst streamlining process and reducing costs. Able to deliver to the needs of a diverse range of internal and external stakeholders from the board down, I enjoy being continuously challenged and have gained recognition for my ability to drive efficient and effective people and performance initiatives as shown in my key skill sets and experience below. • Business planning and strategy • Driving business change and culture • Claims management and process management • Streamlining operational processes • Develop go-to-market product launches • Cost management and P&L controls • Claims recoveries and cost saving programs • Negotiating corporate and government contracts • Building culture and team ethics • Leading and developing teams • Cross divisio…
Experience
Senior Operations Manager | Special Risks, Affordability, Underwriting & Crime
Insurance Council of Australia · Sydney, New South Wales, Australia
Latent Defects
Ensurance Underwriting
Business Development & Statutory Products
Business Development Consultant
Calliden Insurance
National Product Manager
QBE Insurance · Sydney, New South Wales, Australia
The National Product Manager role encompasses full P&L and operational responsibilities from underwriting, claims, distribution and stakeholder relationships to reinsurance and actuarial analysis. Fully accountable for portfolio performance and innovation, the National Product Manager role, at a high level, has specific focus on: • Providing strategic vision, leadership and management at the highest level; • Driving people and performance initiatives; • Identifying programs to enhance revenue capabilities, drive quality management and reduce costs across the business; • Contract management for extensive corporate and government agency arrangements; • Regulator engagement and relationship management including participation on various external committees; • Internal and external cross channel stakeholder relationships to achieve organisational objectives • Product creation, development and improvement initiatives; • Claims management strategies, process design and implementation, recover…
Manager - Australian Home Warranty
As Manager, AHW, the position reported to the executive management team for OAMPS Insurance Brokers which a Wesfarmers company. The role included full P&L and operational responsibilities with key focus directed to: • Strategic management driving business development and portfolio diversification at the highest levels; • People and performance management incorporating KPI development and management; • Business efficiency and effectiveness strategies to drive improved profitability and performance; • End to end operational and process management and strategy for a national broking division. • Facilitation of claims service delivery to clients of a national brokerage including ensuring prompt outcomes relevant to loss and within policy limits; • Managing the strategic and operational plans in line with OAMPS objectives with the aim of achievement of revenue returns in excess of $20 million across the unit’s national operations. • Implementation of change management initiatives, to ensure…
Education
Australian Catholic University
Bachelor of Commerce - BCom
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