Clement Arnold de Castro

Head of Retail Operations, Training & Development and Cx- Pan India and Business Development West

Lacoste · Gurugram, Haryana, India

Present

• Recruit, conduct on-boarding training and coach the sales team to ensure they possess the necessary skills and knowledge to excel • Conduct season launch, CX and Operations trainings • Work with CXG (Customer Experience Group) Dubai to conduct mystery shopping and customer experience audits at all offline stores • Ensure smooth functioning of all offline stores, including manpower management, planning, visual merchandising and strict adherence to brand guidelines and policies • Ensure stock replenishment and optimize inventory levels, maintaining availability of stock in desired style and size sets • Control operational costs • Work closely with cross functions to ensure smooth operations and coordination • Conduct regular and annual performance evaluations • Maintain compliance with all relevant regulations and safety protocols in stores • Ensure compliance with regards to mall Rent, CAM, IT etc. agreements and other government requirements such as trade licence, Shop Estd Act., Mus…

Manager-Retail Operations, Training and Customer Experience

Lacoste · Gurugram, Haryana, India

Present

Manager- Business Process Excellence, Training & Development & Customer Experience

Lacoste · Gurgaon, Haryana, India

• Develop, implement and manage training and learning initiatives that align with business goals, talent strategies, and meet all compliance requirements for Corporate and Retail Employees • Design, develop and manage unique programs, tools and delivery methods that effectively meet the needs of the business, and determine best delivery and media methods based on coursework and audience • Manage, direct, organize and execute engaging live training sessions (on campus) and remotely (in stores), using all available technologies • Perform needs assessment and site visits to analyze areas of opportunity for training and development to address business, cultural and technology needs • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them and the overall training budget • Partner with managers, Global CXA Leads, Local Senior leaders to assess, to analyze learning needs/Gaps, to define the talent planning • Ensure that all learning programs are…

Training & Development and Customer Experience

Lacoste · Gurgaon, India

PAN India role Identify and assess future and current training needs through job analysis and through consultation with line managers Draw an overall or individualized training and development plan that addresses needs and expectations Deploy a wide variety of training methods Conduct effective induction and orientation sessions Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Manage training calendar on a monthly basis Liaise with different departments to validate and identify learning/training needs for target audience and plan relevant training solution/s or initiatives Coordinate with Lacoste global team (Paris, London, Hong Kong) and ensure all customer services related guidelines are adhered to and implement…

Head of Training and Centre

Acciale Formation (Charleville-Mezieres- France)

Trainer

Acciale Formation (Charleville-Mezieres- France)

English Language Teacher, Voice & Accent Trainer, Personality Development & Soft Skills Trainer

Receptive Acumen Pvt. Ltd · New Delhi, Delhi, India

Communication Coach

Convergys