About
Skilled, dedicated, hardworking, Client Services professional with extensive Account and Project Management experience in Healthcare and Pharmaceuticals
Experience
Client Solutions Manager
-Strategic partner and development lead for patient focused POC campaigns on the Phreesia platform for clients including Bristol Myers Squibb, CSL Behring, Exelixis, Ascendis Pharma, Incyte, and Axsome Therapeutics, Inc. -Executed campaigns from kick off to go live, partnering with internal Creative, Digital Production, Development and Sales teams as well as external client and agency partners -Managed MLR review and approval processes by prepping submission files, submitting files via Veeva Vault, and attending live meetings -Worked with internal Analytics and Research teams to monitor campaign success post launch; generated and implemented content optimizations based on monthly metrics reports -Developed, implemented and communicated internal process improvement plans -Led new hire training program; mentored and delegated to junior Client Solutions Associates
Senior Manager, Account Services
Healthcasts Media · New York, New York, United States
-Continue all responsibilities from previous role, Senior Manager, Client Services -Work closely with Sales Team to address client questions and requests regarding contracting and program strategy -Work closely with Data Team to address client questions regarding metrics -Monitor all program pacing via Tableau, prepare weekly internal pacing reports and send weekly aggregate data reports to all clients
Senior Manager, Client Services
Healthcasts · New York, New York
Account Project Manager
Healthcasts Media · New York, New York
-Lead Client Services Manager for digital programs and emails from kick off to launch for clients including: AstraZeneca, Eli Lilly, Boehringer Ingelheim, Seattle Genetics, Janssen, Amarin, Otsuka, and Verastem -Responsible for daily communication with clients regarding development, submission and approval of programs and emails -Communicated all creative requests from client to production team via Basecamp and Monday.com -Developed kick off decks, status grids, and finance trackers to keep clients and media team organized and programs on track -Led kick off and weekly status calls with clients and sent recap notes -Handled regulatory submissions in Veeva Vault for clients including Otsuka and Boehringer Ingelheim -Managed program launch scheduling and led twice weekly launch meetings with media team -Worked closely with Production, Account Services, Sales, Data/Analytics, and Member Services to ensure smooth program development and confirm all necessary components for program launch a…
Sr. Project Coordinator
Biolumina · Greater New York City Area
-Led day to day Project Management tasks for AstraZeneca, Tagrisso Global Team -Led daily and nightly status meetings, tracked and routed projects to keep team members focused and on task, communicated job priorities with team members in daily and nightly emails -Scheduled and ran internal review and kickoff meetings -Created and managed timelines, took screenshots, opened job numbers and managed job sites on SharePoint
Brand Coordinator
CDM New York · Greater New York City Area
-Assisted Account and Project Management leads for Biogen, Spinraza Team including co leading projects -Led daily Hot Sheet meetings and communicated hot jobs with team members in daily emails -Tracked projects to keep team on task and managed daily night list schedule for all night work -Handled day to day administrative tasks including scheduling and organizing meetings, organizing and updating team contact lists, organizing and updating team server -Took screenshots and handled regulatory submissions of print and digital projects -Took client meeting notes and sent out weekly contact reports -Participated in Spinraza launch processes following FDA approval, including regulatory and OPDP submissions
Trademark Researcher
Wolters Kluwer · Greater New York City Area
-Identified copyright and trademark infringement for international law firms and Fortune 500 companies -Executed keyword searches in federal, state, common law, GNPD, domain, web, international databases -Collaborated daily with multiple clients to ensure the most accurate search results -Mentored incoming researchers and helped develop new department wide quality assurance policy
Assistant
FRANK PR NYC · New York, New York
-Monitored client news and events for Cooking Channel, Academy of Motion Picture Arts and Sciences, Hamptons International Film Festival -Built and managed press lists, created schedules, booked travel, filed expense reports, pitched media outlets, managed status reports -Staffed red carpet premieres and events for Gotham Awards, NY Comic Con, NY Comedy Festival, Cooking Channel, Academy of Motion Picture Arts and Sciences, Jazz Foundation of America, HBO, Focus Features
Pr Intern
Ditto Public Affairs · Brooklyn, NY
-Monitored current news and events for clients -Managed client social media pages -Updated and created press lists -Pitched local and national press
Public Relations Intern
Nickelodeon · New York, New York
-Monitored news and events, tracked press clips, composed coverage reports, updated and built press lists, pulled promotional episodic clips for distribution to broadcast, print and online media -Wrote media pitches, press releases and pitched short-lead outlets for programming and events -Collaborated with press team creating press kits and other promotional materials
Faculty Assistant/Receptionist
NYU Gallatin School of Individualized Study
-Assisted faculty in various administrative tasks -Assisted reception in answering student and faculty questions
Education
New York University
Bachelor of Science (B.S.), Media, Culture & Communications
Robbinsville High School
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