Butch Bassett

Veterinary Practice Manager

Heartland Veterinary Partners · Asheville, North Carolina, United States

Present

Practice Manager

West Asheville Family Vet

Present

· Oversees staff of 10 while supporting 2 doctors, creating an atmosphere of first-rate customer service at a high-touch practice with above mid-market pricing · Organized move in and office preparations to open brand new animal hospital, highlighting cutting-edge technology and aesthetic environments to make patients comfortable · Transitioned software from an database platform to a HTML, personally administering all data verification, product codes, costs, mark ups, overdue account alerts, etc. while liaising with offsite technology group · Keeps average labor spend at 19% and overall clinic spending under monthly budget limits · Monitors inventory to keep COGS under 18% while still offering new products to increase client engagement · Grew client base from 0 to 7,500 servicing same-day appointments, routine check-ups, and emergency care · Reached annual revenues of $1.8M by successfully tracking inventory and staffing levels · Created a Pet Supply Drive after Hurricane Helene which…

Practice Manager

Haw Creek Animal Hospital

· Led office operations of full-service day practice and emergent facility including payroll and schedules for 15 employees, inventory, daily cash reconciliation, accounts payable and receivable, etc. · Provided excellent customer service by empowering staff to handle client needs and concerns effectively · Managed all hiring and training, promoting customer service, effective communication, and teamwork · Controlled medication logs and safe storage with accuracy and efficiency · Experienced year over year growth and $2.5M in annual sales while consistently meeting or exceeding corporate EBITA goals, despite challenges of 2020-2021 fiscal year · Adjusted staff and customer schedules and protocols to abide by COVID-19 health & safety regulations

Practice Manager

The Pet Vet on Patton Animal Hospital

· Oversaw operations of large practice including financials, human resources, OSHA compliance, and licensing · Developed policies and procedures to create clear communication and effective management tools · Supervised 45+ office & professional personnel while assisting with training, ultimately improving retention · Increased revenue from $625k to $3.9M by collaborating with advertising partners to create a strategic marketing plan including radio, television, internet, etc. · Collaborated with designers to create promotional materials, creatively highlighting practice benefits and services · Built a presence on social media and customer review platforms including Google, Angie's List, Craigslist, Instagram, and Facebook · Created a weekly live radio segment featuring a DVM that was transformed into a podcast · Implemented best practice billing standards, resulting in substantial reduction of accounts receivable

Construction Project Manager

HomeSource Real Estate & Construction, Inc.

· Directed daily operations of 3-5 job sites and monitored progress from footers through completion · Continuously communicated with vendors and subcontractors to keep project moving efficiently · Kept sites compliant with OSHA, federal, state, and local regulations · Tracked resources and budgets of $400k+ to produce results that aligned with client expectations

Outside Sale/ Product Representative

DuPont via local distributor · Asheville, North Carolina, United States

-Represent the Tyvek family of products to lumberyards, contractors and architects. -Provide education to architects to help achieve more frequent product specification on new projects. -Work directly with lumber yard sale teams to help sell Tyvek. -Host lunch and learn events to educate contractors and their subs about the benefits of Tyvek. -Network with new accounts, building and supporting a base of retailers.