About
Accomplished Global IT Operations Director that builds & empowers teams. Exhibits deep technical subject area expertise in network transition, transformation and integration services. Currently leading a team that is driving culture & digital transformation through design thinking, agile ways of working, and robotics process automation. Together, we enable organization change through experience solution labs focused on ideation of people, process, and technology solutions. Skills include, but are not limited to: • Design Thinking • Robotics Process Automation • Vendor Management • Integration Services • Managed Services • Program Management • Agile Ways of Working If you would like to chat, or potentially collaborate reach out on Linkedin, or email me: moonfamily2025@gmail.com
Experience
Director, Ops Shared Services & Transformation | Driving Innovation & Cx in Telecommunications
AT&T · Durham, North Carolina, United States
Present
Director-Emerging Managed & Over the Top Voice Services, Global Operations & Services
Director Strategic Initiatives, Transformation Enablement, Global Operations & Services @at&T
AT&T · Raleigh-Durham, North Carolina Area
Led a team driving culture & digital transformation through design thinking, agile ways of working, and robotics process automation. Together, we enabled organization change through experience solution labs focused on ideation of people, process, and technology solutions.
Director of Technology
AT&T · Raleigh-Durham, North Carolina Area
• Negotiated outsourcing vendor contracts, reducing rates by 50-60% • Transformed 33% of organization in 90 days, saving $2.2M • Led an organization 300+ global employees • Created a team culture focused on innovation through automation & operational efficiency • Led team to execute 825+ new contract services, implementing $47M in contract value • Led team that delivered over 91 FlexWare deployments globally • Partnered with suppliers to provide SDWan training for the organization • Led program focused on contract optimization yielding $5M in savings • Facilitated IoT Center project in collaboration with Sales & Service Management
Director It
• Led an organization of 200+ global employees focused on managed and integration network services supporting design, delivery and assurance. • Led major improvements to customer’s experience focused on transformation through virtualization of their network architecture and improvement of the organization’s operational metrics. • Created change management education package, resulting in 100% Change Success • Successfully implemented project exceeding performance & generating $9M in revenue • Implemented Cisco remediation program one month ahead of schedule • Assisted with creating organization 2020 Training Roadmap
Principal Technology Solutions
AT&T · Raleigh-Durham, North Carolina Area
• Led Cross Organization restructure and financial planning • Directed creation of quarterly Newsletters focused on Diversity & Inclusion, Big Data & Leadership • Led organization website design & development • Performed chief of staff responsibilities for an organization of 2000+ global employees
Program Management - Strategic Initiatives
AT&T · Raleigh-Durham, North Carolina Area
• Core leadership for Health industry Product Development & Product Marketing Management • Managed Cross-Executive VP Organization issues, cost, content, models, tools & forecasting • Assisted in product launches & growth of $11.1M & $374M in contract value • Drove communications, plans, and issues escalation for Global Customer Service leadership team • Co-created Labor sourcing strategy & plans for labor partner contracts
Life Cycle Gm & Technical Director
• Executive account-leadership for customer relationships, contracts, billing & operations • Managed 130+ employees supporting Architecture, Voice, Firewall, and Data LAN & WAN integration services in addition to life cycle management support • Collaborated with Sales to grow AT&T business by $3M in new revenue • Led negotiation and rollout of unitized billing for $1B total contract value
Information Technology Service Delivery Manager
Education
Jack Welch Management Institute
Executive MBA
Udacity
Nano, Programming, Front-End Development
University of North Carolina at Greensboro
Bachelor of Science, Information Systems and Operations Management
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