About
I've always believed that whatever we put out into the universe comes back to us exponentially. I've taken this conviction and put it into practice by choosing a career in customer service. With over 16 years experience, I've learned how to communicate with people from all walks of life and varying skill sets. If there's one thing I've learned, it's that we all just want to be heard, respected, and acknowledged. The key to success in customer service is demonstrating that you care. In my current role as Strategic Solutions Expert, I listen to the needs of my clients, analyze their business goals, and leverage my expertise in ecommerce, product knowledge, content management, marketing, and live events to deliver an exceptional customer experience. I never settle for mediocrity, whether it's when I was 16 years old in my first job ever, bagging groceries, or now as I manage a multi-million dollar book of business. I collaborate well with others, am a driven self-starter, and love a chall…
Experience
Manager of Retail Operations
TruLocal Inc. is an e-commerce marketplace focused on facilitating the sale and delivery of local, retail goods, with a focus on independently owned and operated retailers. As the founding member of the Retail Operations team, I've had the pleasure of building the department from the ground up! Not only have I developed the launch, support, and account management team, but I've gotten to be at the forefront of customer-facing interactions. I'm technically savvy, solution-oriented, and love to provide customer service with a smile! As with any startup, I wear many hats and am involved in all levels of the business. From working directly with the chairman of the board to being the tip of the spear in relationship building with our retail clients, I've gotten the chance to be involved with and collaborate across every team within the company.
Customer Success Manager
AudienceView · Petaluma, California, United States
As CSM, I listen to the needs of my clients, analyze their business goals, and leverage my expertise in ecommerce, product knowledge, content management, marketing, and live events to deliver an exceptional customer experience! I launch new top accounts, work directly with an assigned book of business of strategic clients, help them get everything they want and more from their experience with AudienceView, overcome complicated software and logistics hurdles, help to keep our valued customers, and simplify the complicated world of live event ticketing.
Scaled Customer Success Manager
Vendini (now AudienceView) · Petaluma, California, United States
Team Lead, Frontline Support
Vendini (now AudienceView) · Petaluma, California, United States
Frontline Support Specialist
Vendini (now AudienceView) · Petaluma, California, United States
Key Carrier, Bookkeeper, Grocery Clerk, General Merchandise Clerk, Service Specialist
Savemart
Education
San Francisco State University
Bachelor of Arts - BA, Cinema - Film Production
Find leads like Blake
Origami finds your ideal customers across 15+ data sources with a single prompt.
Try Origami Free