Bernadette Cruz

Practice Manager

Veterinary Care Group · Queens, New York, United States

Present

Hospital Manager

Veterinary Care Group

Present

Leading a team of associates and veterinarians to ensure the hospital is providing quality patient care and exceptional client experience. Assist team with appointments, phone lines, and surgery when necessary. Cultivate and preserve a positive work environment where all team members feel safe and understand the importance of their role. Deescalate client issues as they arise in a professional manner. Maintain company goals for revenue and labor percentages to meet and exceed the bottom line. Extensive hiring process, associate one on one meetings, team meetings, and leadership meetings to ensure we are all clear on the vision and expectations of company goals. Train and develop team members to keep them engaged. Approving payroll, associate schedules, and veterinarian schedules at least 3 months in advance. Conduct quarterly inventory of hospital supplies within budget guidelines.

Hospital Manager

Banfield Pet Hospital (Pelham)

Evaluated hospital’s processes, progress, and productivity. Trained associates on how to educate clients on OWP through Banfield, preventive care, pet care needs, and hospital services. Provided schedules for associates and veterinarians, coordinated time off, and continuing education requests. Facilitated the hospital needs by utilizing my veterinary assistant skills. Ex: Venipuncture, obtaining vitals, lab work, scaling for dental procedures, and anesthesia monitoring when necessary.