About
With over three years at FourKites, Inc., my journey from Operations Associate to Customer Success Manager has been driven by a relentless focus on enhancing customer satisfaction and value outcomes. In my current role, I leverage my expertise in customer success to foster robust relationships with stakeholders and streamline processes. The team and I have collaborated to pinpoint process improvements, achieving not only cost savings but also elevating the accuracy of data quality. The value we bring to FourKites is rooted in our dedication to maximizing operational efficiency and delivering measurable outcomes.
Experience
Customer Success Manager
FourKites, Inc. · Chicago, Illinois, United States
Team Lead - Network Health
FourKites, Inc. · Chicago, Illinois, United States
Senior Operations Associate
Operations Associate
FourKites, Inc. · Chicago, Illinois
Supply Chain Analyst
Encore Repair Services, Inc. · East Dundee, IL
Created a $20M cost savings opportunity by curating an in-depth pricing analysis; provided recommendations to senior management for optimal buying strategies. Led the design, implementation, and management of a new pricing database that accounted for 50,000+ separate line items across 16 different vendors. Supported $10M in product by managing the end-to-end process and transition for Cost of Goods Sold (COGS) from raw materials to finished goods. Built a periodic budgeting model for $40M in COGS, projecting monthly cash requirements and delivering projections directly to the Chief Financial Officer. Successfully onboarded 13 separate vendors, acting as a go-to resource and point-of-contact for suppliers, vendors, and program stakeholders.
Server
Georgio's Chicago Pizzeria & Pub · South Barrington
* Write down customers’ food orders in a 200+ seat restaurant * Memorized ingredients of all menu items and alcoholic beverages carried * Check to ensure that customers are enjoying their meals – take action to correct any issues, as needed * Prepare bill/receipts and collect payment from customers ranging $200-$800 per night
Global Strategic Transformation Intern
Arrow Electronics · Greater Denver Area
Worked alongside senior project managers and program leaderships to provide day-to-day support for data analytics, project management, and white paper reviews. Drove the end-to-end lifecycle of global strategic transformation projects, including participating on an intern-specific project focused on sustainability. Leveraged data analytics and feedback from key stakeholders, including the President of Global Services, President of EMEA, and Director of Marketing, to compile white papers and industry presentations. Played a key role in determining the future footprint needs for company operations in Europe; outlined the requirements for establishing a governance program, as well as integration of acquisition targets.
Cast Member
CEC Entertainment · Columbia, Missouri Area
* Collaborate with other cast members on floater duties throughout the facility * Inspect, adjust, repair and replace defective coin, vending or amusement machines and meters * Receive payment by cash, credit cards, and vouchers * Issue receipts, refunds, credits or change due to customers * Deal tactfully and effectively with customers
Summer Camp Counselor
Columbia Parks and Recreation · Columbia, Missouri Area
• Collaborated with other staff members to discuss rules, regulations, work-related problems and activity schedules • Enforced rule and regulations of the recreational facilities to maintain discipline and ensure safety •Trained to administer first aid according to prescribed procedures, and notify emergency medical personnel if necessary • Organized, lead and promoted interest in recreation activities such as arts, crafts, sports, games, hiking, fishing and canoeing
Education
University of Missouri-Columbia
Bachelor of Science (B.S.), Finance and Banking
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