About
I have led PayPal’s efforts in delivering products in the Fraud, Identity and Payments space at scale. These products and capabilities provide merchants and consumers the means to thrive in today’s increasingly digital economy. During my sixteen-year career at PayPal, I have been a foundational leader that has with my teams, helped PayPal lead the digital payment revolution and become synonymous with trust and security to consumers and merchants in more than 200 markets around the world. I have a comprehensive understanding of payment capabilities and methods which have been foundational to my growth in the payment industry and am a leading industry subject matter expert on all things Fraud and Identity. I take pride in being a results-driven leader with strong product, engineering, and operational proficiency and have successfully operated as a GM for multiple revenue generating business units. I specialize in incubating and building teams and products from 0-1 as well as growing solu…
Experience
Chief Product Officer
Svp, Head of Global Fraud Risk
Vp, Product and Engineering, Risk
Lead the Global Product and Engineering teams for Risk; accountable for delivery of capabilities across consumer, seller and credit risk management; globally and across all products and building compelling customer experiences that allows PayPal to be a differentiator in how we build trust with our customers. Lead a team of 350+ engineers and PMs in a high performing, execution focused Engineering organization that manages some of the most critical, industry leading fraud capabilities. Evolved an empowered team through several technology and organizational transformations. The Risk Platform @ PayPal is a key enabler for managing loss and enabling growth globally across consumer and merchant products. Critical accountability includes: • Building high performance, low latency transaction risk adjudication to manage all types of Payments risk. These are critical to partnerships with large merchants, SMBs and marketplaces as well as enabling safe P2P experiences. • Building a strong Authen…
Senior Director, Merchant Risk Platform
- Lead engineering and product teams responsible for integrating with strategic partners and large merchants, providing customized risk solutions. - Lead development of tools and services to manage Seller Risk. - Innovating on exposing “risk as a service” capabilities to further drive value prop. - Drive multi-year roadmap creation and delivery of services and platforms to manage fraud and underwriting for PayPal Credit to enable growth of the credit business globally.
Director, Financial (Payments) Risk Platform
- Led a team of 25 product owners across Identity Risk, Onboarding, Transaction/Authorization Risk Management and Resolutions/Protections platforms. Platforms span offline (POS) and online (Checkout) flows. - Global team responsible for building and evolving services used to manage financial loss to PayPal and deliver the right experiences for resolutions.
Director, Risk Infrastructure and Transaction Risk
PayPal · San Jose, CA
- Led a team of platform product managers to help build a next gen decision Infrastructure – this infrastructure now hosts excess of 200TB of data and majority of core risk decision assets. - Led the migration of the legacy decision infrastructure to the new platform while simultaneously building new services and supporting tremendous business growth. - Created and owned roadmaps and delivery for managing transaction authorization strategy (fraud) across online and offline products.
Group Product Manager, Transaction Risk Management
- Compliance and Merchant Risk. - ACH Payments Risk
Consultant, Fraud and Risk
Golden Mean Pty Ltd
- Providing consulting services to help clients develop a comprehensive fraud framework. - Identifying data needed for ongoing analysis and assessing and reviewing existing processes - Helping clients to continuously monitor and analyze detection performance and suggesting improvements through rule development and automation. - Fraud Rules Development for clients. - Understanding new and emerging financial crime risks through research and industry contacts - Acting as subject matter expert and pre-sales support as part of Fraud and Risk Consulting Service. - Writing business proposals and presentation of results to clients. - Liaison between business partners and clients.
Principal Business Analyst, Fraud Analytics
- Coordination, planning and analysis of fraud trends and developing proactive fraud detection rules, hence minimizing fraud losses. - Assessment of new fraud detection and management tools. - Development of cards, application and merchant fraud MIS and reporting for trend analysis as well as for senior management. - Ownership and accountability for fraud detection systems including ACI Prism. - Maintenance and support of mainframe reports and retrieval of data for ongoing investigations. - Participation in various fraud related conferences for the effective exchange of information. - Mining of datawarehouses that capture all loan and card applications for detection of any trends. - Providing data for industry benchmarking exercises. - Involvement in strategy and SQL rule writing for effective fraud mitigation. - Recommendations on best practice for Customer Operations processes. - Managing 1 direct report.
Performance Analyst, Fraud
- Creating and maintaining business processes - Process re-engineering to increase efficiency of the business unit. - Providing ad-hoc value-added analysis to achieve improvement in all aspects of the business unit. - Resource Planning - Monitoring individual, team and Business unit performance relative to the set standard. - Producing monthly scorecards and appraisal data. - Analysis of fraud trends and recommendations for new Falcon Rules - Allocating and managing daily business functions in accordance with business needs and available resources. - Weighing daily business risks and taking immediate counteracting measures. - Being the point of escalation and subject matter expert on a day-to-day basis. - Developing and managing processes and monitoring outcomes of change events. - Team management in the capacity of team leader.
Education
Bishop Cottons
UNSW
Computer Science
UNSW
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