Arleth Calderon-Zegarra, MS

Practice Manager

Banfield Pet Hospital · Annandale, VA

Present

• Lead operations of a high-volume veterinary hospital, managing and developing a team of 45+ associates including veterinarians, technicians, and client service professionals. • Drove hospital performance to #1 ranking within the market during the first year of leadership, improving operational efficiency and team engagement. • Consistently maintained gross profit margins between 20–25% through strong financial oversight, labor management, and expense control. • Utilized data analytics and performance metrics to guide strategic decisions, improve productivity, and optimize hospital workflows. • Strengthened hospital culture by recruiting, coaching, and mentoring team members, resulting in improved retention and team performance. • Partnered with veterinary leadership to enhance patient care delivery, client satisfaction, and medical support operations. • Managed budgeting, scheduling, compliance, and hospital administration while aligning with operational and financial standards of Ma…

Shiftlead

Banfield Pet Hospital · Annandale, VA

• Supervised daily hospital operations and supported veterinarians during high-volume shifts. • Led veterinary support teams to maintain efficient workflow and strong client service standards. • Assisted with team training, coaching, and operational coordination. • Ensured compliance with hospital protocols, safety standards, and company policies.

Client Services Coordinator

Banfield Pet Hospital · annandale, VA

-Line management of all reception staff, developing staff, managing appraisals, disciplinary, rotating holiday, recruitment -Ensure that the resources of the Reception team are effectively deployed taking into account peak and trough periods, breaks etc -Personally support reception during key hours including lunch breaks, providing hands-on support, training and guidance to drive & improve standards -Monitor telephone answer system ensuring all targets are me and calls are answered

Head Receptionist

Pet Medical Center of Springfield · Springfield, Virginia Area

-To ensure team members have current knowledge of the booking systems, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties -Manage daily and quarterly meeting room requests and co-ordinate the booking of meeting rooms making effective use of the room booking system -Handles the phones and the reception desk -Assembles and summarizes information as required -Prepares charts, graphs and tables for presentation or inclusion in reports -Ensure consistent high standards of customer service across all UK NAP receptions -Develop and oversee processes and procedures such as Reception manuals, templates, Standard Operating Procedures -Strive for continuous improvement in the way the reception team assist the NAP business as a whole Investigate better management systems where applicable – such as telephone statistics, staff contact information etc -Develop and share best practice between Reception teams other Facilities staff as applic…

Receptionist

VCA Animal Hospitals · Annandale, Virginia, United States

-Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. -Scheduling and confirming appointments. -Placing outbound calls for follow-ups and reaching out to prospective clients. -Presenting and explaining fees, including processing payments. -Recommending, selecting, and obtaining products and services, including prescriptions. -Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). -Managing medical records, charts, reports and correspondence. -Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Medical Receptionist

VCA · Annandale, Virginia

-Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. -Scheduling and confirming appointments. -Placing outbound calls for follow-ups and reaching out to prospective clients. -Presenting and explaining fees, including processing payments. -Recommending, selecting, and obtaining products and services, including prescriptions. -Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). -Managing medical records, charts, reports and correspondence. -Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Party Coordinator

Chuck E. Cheese · Annandale, Virginia, United States

-Excellent attention to detail -Fast Learner -Excellent customer service -Very dependable -teach choreography -schedule parties, verify attendance, and take payment

Cashier

Chuck E. Cheese · Fairfax County, Virginia, United States

-Collect cash, checks, and credit card payments from customers -Make change accurately and efficiently -Issue receipts to customers -Deal with returns and refunds as necessary -Maintain cash control over register drawer and verify amounts are correct -Answer customer questions as they arise -Calculate customer bills through cash register ringing -Help with other tasks as needed including managing shelves, tracking inventory, and keeping the store clean -assist with prizes