About
I am a highly motivated leader with experience in strategy and operations, focused on solving problems that matter. Energized by fostering strong connections between people and building teams, I bring ideas to life with creativity and grit. I have lived in Mumbai, London and on both coasts of the US, and am passionate about sustainable food, economic development and women in the workplace.
Experience
Vice President, Customer Experience & Integrity
Present
-Leading strategy and operations of customer experience, fraud and trust and safety across 3-sided global marketplace -Managing customer retention and satisfaction, loss and operational costs and AI strategy -Leading global team of 2k+ reporting into COO/President
Senior Director, Head of Customer Experience & Integrity
Senior Director, Head of Customer Experience
Director of Customer Experience
DoorDash · San Francisco
Senior Manager, Customer Experience
DoorDash · San Francisco
Case Team Leader
Bain & Company · San Francisco
Consultant
Bain & Company · London, United Kingdom and San Francisco, California
Select projects include: • Growth strategy - Leading Software Company: Led executive team in redesigning customer success strategy to drive $30M p.a. revenue uplift; drove leadership alignment across six business units and drove launch of program across ~5K employees by facilitating training and executive communications • Private equity due diligence – Technology focus: Evaluated six investments across mobility, software, telecom and more in highly demanding deal environments; performed extensive modeling and detailed analysis, managed high-impact teams and delivered recommendations to client leadership • Merger integration - Global Consumer Goods Firm: Drove international merger integration of $15B combined entity by leading project management of 15+ client teams and facilitating decision-making across executive teams; led subsequent organization redesign of key business unit with 500+ employees to achieve synergies and strategic objectives • Governance strategy - Leading Aerospace Ma…
Summer Associate
Bain & Company · London, United Kingdom
Account Manager
Entrepreneurial Finance Lab · Mumbai, India | Port-au-Prince, Haiti
The Entrepreneurial Finance Lab (EFL) is a Harvard Innovation Lab technology start-up providing credit scoring to financial institutions in emerging markets. I led our operations in Haiti and helped one the largest microfinance lenders to improve risk management. I also drove our marking and sales strategy in India.
Project Associate, Policy
Innovations for Poverty Action · Washington, DC
Innovations for Poverty Action is a leading economic development non-profit quantifying the impact of social programs. I drove IPA's policy initiative to scale effective programs in partnership with policymakers, donors and governments.
Field Application Project Intern
Education
Northwestern University - Kellogg School of Management
Master of Business Administration (M.B.A.), Finance, General
University of Pennsylvania
Bachelors of Arts, Psychology, Economics, French
Johns Hopkins School of Advanced International Studies (SAIS)
Non-degree Elective, International Relations and Affairs
Sciences Po Lyon
Study abroad, International Economics
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