Antonio Zubanovic

About

Guest Experience Manager at Transcend Cruises, passionate about delivering world-class, bespoke guest journeys in luxury river cruising. With over a decade in catering and hospitality, I specialize in elevating guest satisfaction, revenue growth, and operational excellence through expert guest relations, creative problem-solving, and cost-efficiency. In my current role, I lead guest experience strategy, service standards, ship openings & launches, MICE/charter event execution, SOP development, team training, quality assurance, and F&B innovation across the fleet. I thrive in building high-performance teams and balancing exceptional service with smart budget management (CPPD). Always open to new collaborations in premium hospitality, cruise operations, events, and service innovation. Additional strengths in LLM implementation for operational efficiency & graphic design for guest-facing materials.