About
As a veterinary professional with 14 years of experience, it is my goal to help teams make the best use of their time and resources to provide exceptional medical care to patients and memorable experiences for clients. Through my experiences, I have managed all aspects of a veterinary hospital including recruitment, development of team members, optimizing workflow and processes, improving customer experience, controlling costs, and provided insights while contributing to strategic decision making as a business partner.
Experience
Practice Manager
Healthy Pets Veterinary Hospital · San Francisco, California, United States
Manage all aspects of the hospital: HR, Payroll, Recruitment, Development, Purchasing, Facilities Management, Equipment Acquisition. Implemented new processes to maximize team efficiency and patient visits per day. Increased average monthly revenue by 10%. Improved client compliance through standardized communications and reminders.
Assistant Hospital Manager
VCA Animal Hospitals · VCA San Francisco Veterinary Specialists
Led interdepartmental meetings with leadership team. Monitored progress of projects and tasks, holding individuals accountable to responsibilities and deadlines. Managed schedule for all personnel, team of 70+.
Operations Manager
VCA Animal Hospitals · VCA San Francisco Veterinary Specialists
Create, disseminate, and implement training on operational changes. Worked closely with each department to understand their needs and how they relate to other departments. Point person for a PMS migration including recoding and hospital wide training.
Customer Service Manager
VCA Animal Hospitals · VCA San Francisco Veterinary Specialists
Focus on team development. Ensured service standards exceeded expectations.
Administrative Assistant
VCA Animal Hospitals · VCA San Francisco Veterinary Specialists
Client Services Representative
VCA Animal Hospitals · VCA San Francisco Veterinary Specialists
Salon Manager
Tan Bella
Guide team by way of company’s business model to achieve recognitions: Top 250 Salons in Nation, 2008 Best of the Bay, Ranked #1 in 2009 Top 10 Best of Citysearch. Determined short and long term goals of the salon to formulate a clear idea of expectations for achievements. Interpret business trends to monitor employee sales, profit and loss, and to identify areas of needed internal development.
Assistant Manager
Peet's Coffee & Tea · San Francisco, California, United States
Team building and training. Controlled costs by way of monitoring inventory levels and conducting staff trainings. Ranked top 5 in district.
Education
National Holistic Institute
Health Educator, CMT
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