About
Payments industry executive with over 20 years of experience, including three years working in the United Kingdom. Passionate about ensuring exceptional customer experiences and cardholder journeys through compelling product propositions. Deep understanding of Mastercard and Visa networks, debit and prepaid issuer processing, Banking as a Service and BIN Sponsorship. Extensive product leadership and customer relationship management experience ranging from regional to global financial institutions. Proven track record in delivering results across matrix teams. Developed and executed on strategic priorities through a product roadmap that included new product innovation and product enhancements.
Experience
Vp of Product - Cards & Baas
Responsible for a team of Product Managers who look after CRB's BaaS, Card Issuing, Card Processing, and BIN Sponsorship product lines. We're launching products and capabilities that enable our fintech Partners to extend banking and card features to their customers using a modern BaaS platform and API stack.
Head of Card Products
Responsible for Cards Products globally including Card Issuance, Management, Processing and BIN Sponsorship.
Head of Customer Engineering and Success - North America
Built out the Customer Launch process and Customer Success practice for Credit Cards as a Service in North America and hired team members to support it.
Vice President - Product
Responsible for both Banking as a Service product team and product team responsible for transaction processing, rewards and interest calculation, including orchestrating enhancements with third-party card payments processor. Designed solutions for new prospects and existing BaaS partners, working across product teams, sales and relationship management.
Vice President - Mastercard Pts Product
Responsible for a team of Product Managers and Product Owners who look after the value added services products (Fraud Detection, Prevention, Data Analytics) across a global set of payment processing platforms.
Vp/Business Leader
MasterCard · Greater New York City Area
Product development and service line management of Data and Business Intelligence products and services within MasterCard's card processing platform - Payment Transaction Services.
Vp, Account Leader, Mastercard Ips
MasterCard · Peterborough UK
Managed European accounts for Payment Transaction Services. Responsible for customer relationship management, sales and technology account management.
Director, Prepaid Implementations
Led a team of project managers responsible for all Prepaid Implementations on the IPS processing platform; ranging from fairly simple program launches for existing customers to multi-year onboarding efforts for new IPS clients.
Implementation Project Manager
Within the processing division of MasterCard (IPS) I work with clients on launch prepaid products globally. I also manage internal projects to implement new functionality on our processing platform as needed either by customer request or by contractual obligation.
Technology Account Manager
I manage the Operations and Technology relationship with Citibank in the US and Canada. My primary product focus is consumer credit and debit. I routinely reach across my organization to to bring MasterCard's technology to bear on Citibank's business initiatives; whether that means using standard solutions, or creating completely unique ones.
Business Consultant - Mcdp
Customer account manager liaising with MasterCard vendor and internal partners. Drove platform enhancements on behalf of the customer, managed root cause identification and resolution of service outages.
Customer Operations Support
Education
Washington University in St. Louis - Olin Business School
MBA
University of Missouri Trulaske College of Business
BS, Business Administration
University of Missouri-Columbia
BA, International Studies
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