About
Innovative entrepreneur with 15+ years of experience in building strategic client relationships by providing individualized, value-added benefits and services. Proven ability to overhaul underperforming operations and sell renewed businesses for profit. Able to easily execute account requests for client portfolios with $275M+ in annual revenues. Adept at cross-collaboration among internal departments to address challenges with issue resolutions. Skilled in communicating complex concepts to executives, teams, and clients through detailed presentations.
Experience
Field Account Manager
Three year President’s Club winner 2021, 2020, 2019. Currently responsible for strategically managing a portfolio of 100+ high-volume shipping & enterprise accounts to drive value, retention and growth. - Proven success in developing & strengthening customer relationships by connecting with C-level executives & key business stakeholders across various departments. - Consultatively position the Stamps.com family of SaaS solutions & client/server-based eCommerce platforms and value proposition. - Carry out regular face-to-face meetings to effectively maintain relationships and to better understand customers’ current/future business needs and expectations. - Conduct QBRs to identify trends, risks and uncover opportunities for new revenue to drive pipeline and attain/exceed quarterly sales quota. - Review & analyze customer’s data and make carrier & service level recommendations to optimize efficiencies within distribution network and reduce overall spend associated with fulfillment operat…
Senior Account Manager
eBay Inc · Salt Lake City, Utah
Built and maintained book of business with 50 top clients in Home & Garden with gross sales over $275M. Developed marketing opportunities including eBay Daily Deals and advertising programs; offered options to clients and facilitated revenue growth. Collaborated with marketing departments and internal teams to ensure buyer satisfaction and seller performance. o Grew Home Improvement vertical by 12.1% YoY and exceeded goal by $21.9M resulting in $1.5B in sales; drove additional sales through marketing initiatives including client-funded coupons, online advertising, product mix, and client collaboration on filling supply gaps. o Increased sales by $122M and YoY growth by 12%; through Daily Deal program including additional sourcing, price negotiation, and subsidy contract agreements with clients.
Purchasing Manager
Amnor Energy Corp. · Bountiful, UT
Controlled purchasing of heavy equipment and motor pool for privately-held mining operation. Monitored international import and domestic transport of equipment. Initiated tracking system for trucking operation; analyzed driver and truck maintenance efficiency. o Created $100K+ in savings by establishing purchasing controls for 6 staff and entire corporation; developed PO system, price comparison tracking, expense reimbursement, and post-purchase asset tracking. o Decreased loss of time failures by 37% and achieved production goals; implemented equipment-hours tracking process, regular preventative maintenance schedule, and maintenance staff compliance reporting.
Enterprise Account Manager
Directed seller accounts with $100M+ in annual revenues by providing access to corporate promotions, marketing tools, and pilot programs; minimized operational overhead for businesses through targeted services. Escalated issues and needs to appropriate departments resulting in effective solutions; assisted clients in improving sales volume and marketing effectiveness. o Contributed to 99% satisfaction rating on buying experiences by implementing best practices and tracking client KPIs. o Appointed to Operational Excellence Team and provided recommendations on streamlining client operations and improving client profitability, resulting in client saving up to 20% on selling fees.
Store Director
Harmons
Managed 70K sq. ft. retail location with $20M+ in annual sales by controlling expenses, maintaining efficient operations, and teaching sales methods. Raised quality and freshness standards across all departments through consistent audits and staff development. Participated in cross functional leadership team focused on hard goods vertical, marketing plan development, new products, and layout plan-a-grams. Served as test store for all proposed hard goods store changes. o Guided 175+ associates and managers in compliance, procedures, and sales resulting in higher sales, customer satisfaction, and employee engagement. o Achieved consistent average ticket size, 6% higher than company average; trained team on upselling and customer service best practices.
Regional Director of Operations
Oversaw quality assurance, brand compliance, and audits of 30+ stores ensuring brand adherence and stability. Provided assistance to franchisees on local marketing and business plans to achieve financial sustainability. Assisted franchisees by implementing store-level preventative maintenance schedules, cash handling controls, and operations management cadences focusing on streamlining profitability. o Facilitated location openings and existing ownership transitions through market research, potential franchisee qualification, site selection, and construction project management; resulted in profitable stores and minimized franchisee turnover. o Supported franchisees in hiring process including interviews, onboarding processes, and training leading to lower staff attrition and higher customer service KPIs.
Owner / Franchisee
Purchased underperforming franchise and created profitable store through focused, targeted changes in training, marketing, and operations; sold business for profit after one year as owner. Maintained corporate guidelines in bookkeeping and operational compliance while implementing creative sales and training strategies as part of 3-state regional excellence team. o Grew store profitability by 40% from previous year through marketing plan and delivery option. o Hired, trained, and coached 10+ employees on procedures, customer service, and up-selling techniques.
Finance Department Manager
Barber Brothers Mitsubishi
Maximized dealership profit by constructing financing and contract options for prospective and repeat clients; closed negotiated deals on a continuous basis. Mitigated risk through careful evaluation of personal and business financial statements. Presented individualized solutions to customers including extended warranties, protection packages, and other insurance products. o Increased finance sales by 15% and achieved goals by building relationships with clients and lenders. o Trained staff including Assistant Finance Managers on policy, procedure, and methods to achieve sales metrics and maintain compliance with lending institutions.
Education
University of Utah - David Eccles School of Business
Bachelors of Science, Business Administration and Management, General
Find leads like Andrew
Origami finds your ideal customers across 15+ data sources with a single prompt.
Try Origami Free