About
With over 10 years of advocacy for people through people operations and customer service, I excel at relationship management, strategic communication, and data-driven decision-making to transform team culture and propel revenue growth. Renowned for transforming employees’ weaknesses into core strengths, I serve as the top go-to in de-escalating complex customer concerns, efficiently transforming difficult interactions and situations into positive outcomes. My innate people-focused attitude, high capability to turnaround culture, and dedication to continuous learning has allowed me to foster long-lasting relationships with clients, build a strong foundational team dynamic, and steadily increase business growth. These skills will allow me to not only work for an organization, but with an organization to improve systems and processes thoroughly and effectively. Key Accomplishments: Increased Donor Engagement: Developed and implemented outreach strategies that boosted donor retention by 30…
Experience
Donor Services Specialist
Customer Relationship Advocate
Veterinary Assistant
Research Technician
Comparative Medicine Specialist I
Veterinary Nurse Assistant
Triangle Veterinary Referral Hospitals · Durham, North Carolina
Education
Southern New Hampshire University
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
North Carolina Agricultural and Technical State University
Bachelor of Science - BS, Animal Sciences
Sampson Community College
Associate of Science - AS
Sampson Community College
Associate of Arts - AA
Sampson Early College High School
High School Diploma
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