Amanda Whitaker

Veterinary Practice Manager

Banfield Pet Hospital · Charlotte, North Carolina, United States

Present

- Actively recruit new clients by promoting hospital services. - Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. - Responsible for developing an efficient, productive hospital team. - Following all protocols and practices, as well as all local, state and federal laws. - Responsible for formulating solutions to remove barriers in medical operations that would impede the doctors in providing quality of care and client service. - Responsible for the selection, training, and day-to-day supervision of the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement and maximum productivity. - Provide professional, efficient and exceptional client service, ensuring all associates do the same. - Confer with field leadership and responsible for client resolution decisions, invoice adjustments and client experience exceptions. - Responsible for inventory and hospital spe…

Store Manager

Spirit Halloween · Farmingdale, New York, United States

- Created work schedules according to sales volume and number of employees. - Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events. - Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. - Trained team members in successful strategies to meet operational and sales targets. - Coordinated weekly conferences with store associates to communicate sales and customer service goals. - Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets. - Managed all aspects of store operations, including organization, maintenance and purchasing functions. - Valued in keeping shrink levels low and implemented ideas to help achieve this goal.

Assistant Manager

Spencer's · Massapequa, New York, United States

- Maintained positive customer relationships by responding quickly to customer service inquiries. - Provided weekly work schedules to employees to accommodate business demands and vacation requests. - Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. - Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. - Processed payments for credit and debit cards and returned proper change for cash transactions. - Reviewed sales and gross profit reports to determine options for increasing market growth. - Walked through store areas every day to identify and proactively resolve issues negatively impacting operations. - Engaged and interacted with customers consistently to limit the possible risk of theft. - Monitored surveillance and directly pursued shoplifters and notified law enforcement of incidents. - Rotated merchandise and displays to feature ne…