Amanda Stender

Customer Insights Manager

Omaha Steaks · Omaha, NE

Present

Lead Researcher

Dropbox · Remote

In my time at Dropbox I worked to elevate the foundational understanding of current and prospective Dropbox Sign customers. I partnered closely with Product Managers and Designers to inform product strategy, UX and Design decisions. Most of my time was spent researching how to best integrate Dropbox Sign into the core Dropbox experience as well as understanding the complexity and nuance with teams using eSign tools.

Lead Ux Researcher

Knock · Remote

As the first Researcher hire at Knock, I established the User Research practice and brought rigor around applying research findings and insights to the company’s biggest product, marketing and strategic decisions. Research projects focused on areas for improvement within the current experience, how to increase user engagement, overcoming barriers to user adoption, exploring potential new offerings and competition. I also designed, maintained and provided analysis for Knock’s first ongoing customer satisfaction survey.

Sr. Consumer Insights Researcher

Hudl · Omaha, NE

Partnered closely with leaders to deeply understand business needs and questions as well as create alignment around key questions, research findings and new ways of thinking. Main projects focused on user segmentation using Jobs to be Done methods, buyer motivation, willingness to pay, engagement, churn and renewal, understanding drivers of customer satisfaction through large-scale surveys and analysis. I also collaborated with data analysts and predictive analysts regularly to triangulate research insights with quantitative and predictive data.

User Researcher

Hudl · Omaha, NE

Hands-on with all phases of the user research process - planning and prep work for research studies, coordinating and recruiting research participants, conducting in-person and remote user research, analyzing and making sense of many data types, documenting and sharing insights. I was also involved in coaching and consulting internal teams on user research best practices and processes.

User Research Coordinator

Hudl · Omaha, NE

User Research Coordinator Intern

Hudl