Experience
Director of Customer Success
Happy Returns a PayPal company · Los Angeles Metropolitan Area
Present
Oversee team that manages all post-sale merchant relationships from Onboarding, to Account Management to Renewals
Sr. Manager of Retailer Success
Happy Returns · Santa Monica, California
Senior Project Manager
POSSIBLE · Los Angeles, California
Project Manager
POSSIBLE · Greater Los Angeles Area
Special Programs Manager
HauteLook, A Nordstrom Company · Greater Los Angeles Area
• Work closely with various groups within Nordstrom to strategize, develop and execute all co-marketing campaigns to meet annual quantitative goals as well as to grow brand connection and awareness. • Act as project manager to work cross functionally with various internal teams such as Technology, Brand Sales, Photo Studio, Finance and Member Care to execute all aspects of special merchandising initiatives such as holiday, high priority brand support, and other major company promotions. • Responsible for reporting out on results and analytics from all owned campaigns to key stakeholders. • Manage company marketing calendar for all major channels (Onsite, Email, Social, PR, Mobile, 3rd Party) to create an integrated member experience for all promotions as well as to act as the “go-to” resource for internal teams on all current marketing campaigns. • Managing end to end production of daily email creation and deployment • Developing targeting strategies to improve engagement and manage li…
Marketing and Product Associate
• Acted as product manager and QA resource on major site and mobile app launches and releases. • Managed all aspects of email marketing program from asset creation, to list segmentation, to launch of the finished product in SilverPop. • Coordinated content updates for VirginMobileUSA.com. • Managed VIP device seeding program among bands, celebrities and other influencers.
Intern
ID Public Relations · West Hollywood, California
• Attended various events with publicists and high profile clients. • Covered assistants desks, managed heavy phones & emails. • Assisted office with day to day tasks.
Intern
Red Light Public Relations
• Assisted in gifting of client product to celebrities • Assisted celebrity stylists • Wrote press releases & look book letters to magazine editors • Organized showroom floor
Intern
- Coordinated meetings with high-profile clients - Assisted with day to day office operations - Cover assistants desks when out of office - Mange setup of lunch meetings and other office functions
Online Marketing Intern
• Wrote album and movie reviews to promote new music and video projects in online forums • Attended various events with artist development representatives
Intern
• Worked on animated Oscar nominated film “Surf's Up” • Worked closely with Production team and Story department, attended recording sessions with talent. Basic PA tasks, runs, lunch setup
Education
California State University, Northridge
Bachelor of Science (B.S.), Marketing
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