Rotate Your Device

This site doesn't support landscape mode. Please rotate your phone to portrait.

Alice Hwang

Alice Hwang

Senior Director of Enterprise Customer Success @ GlobalTranz | Honors, Relationship Building, Operations Management | Mo…

Greater Chicago Area, United StatesLogistics & Supply Chain
Company
GlobalTranz
Title
Senior Director of Enterprise Customer Success
Seniority
Senior
Department
Master Operations
Location
Greater Chicago Area, United States
Industry
Logistics & Supply Chain

About

With over ten years of experience in the transportation and logistics industry, I am a Senior Director of Enterprise Customer Success at GlobalTranz, a leading technology and services company. I manage a team of customer success managers who are responsible for delivering value, satisfaction, and retention to our enterprise customers across North America. I leverage my skills in operations management, logistics management, and relationship building to ensure that we provide the best solutions and services to our customers, while also driving revenue growth and profitability for our company. I am passionate about customer success and committed to excellence, as evidenced by my recognition as the 2018 Team Member of the Year. I enjoy working with a diverse and talented team at GlobalTranz, where we share a common vision of transforming the transportation industry with innovative technology and solutions.

Experience

Senior Director of Enterprise Customer Success

GlobalTranz · Rosemont, Illinois, United States

Present

Director of Enterprise Customer Success

GlobalTranz · Niles, Illinois, United States

National Account Executive

GlobalTranz · Niles, Illinois

Account Team Lead

GlobalTranz · Niles, IL

GlobalTranz is a technology-driven freight brokerage company specializing in LTL, full truckload, third-party logistics and expedited shipping services. GlobalTranz is leading the market in innovative logistics technology that optimizes the efficiency of freight movement and matches shipper demand and carrier capacity in near real-time. Leveraging its extensive freight agent network, GlobalTranz has emerged as a fast-growing market leader with a customer base of over 25,000 shippers, a network of 34,000+ carriers, transformative M&A, creative products and superior customer service delivered by the best people in the industry. Now with over $1 billion in revenue, Transport Topics ranked GlobalTranz is one of the top 10 largest freight brokerage firms in the U.S. and in 2018 was voted a Top 10 3PL by Transport Topics. For more information about GlobalTranz, visit www.globaltranz.com and follow us on LinkedIn and Twitter @globaltranz.

Account Management Team Lead

AFN · Acquired by Globaltranz

AFN is an award-winning leader in freight brokerage, third-party logistics, and transportation management services that has served the needs of major manufacturers, top-20 retailers, and best-in-class carriers in North America since 2003. Known for its commitment to client service, AFN has a robust suite of people-first, technology-enabled solutions — from truckload, LTL, managed transportation and consolidation services to risk management, carrier compliance, cargo security and surveillance, and more. In October 2018, AFN was acquired by GlobalTranz, a leading technology-driven third-party logistics solutions provider.

Operations Specialist

AFN

Project Accountant

Focus

Operations Specialist

AFN

Staff Accountant

United Global Logistics

Regional Office Manager

Nail & Spa O LLC

Reception Manager, Event Coordinator

Nail City Inc.

Education

Oakton Community College

Find leads like Alice

Origami finds your ideal customers across 15+ data sources with a single prompt.

Try Origami Free