Experience
Customer Insights Manager
• Lead the global and regional insights program focusing on both retail and e-commerece establishing new processes across different geographic markets • Developed a robust customer experience feedback for both retail and digital across multiple international markets, including collecting NPS and CSAT/OSAT at several touchpoints to create actionable customer experience optimization insights • Design, manage, and implement customer insights research projects (both qualitative and quantitative) using in-house and partner research capabilities • Lead research on industry trends, customer acquisition, effective customer segmentation and engagement strategies, customer preferences, loyalty programs, testing messaging, and collecting relevant KPIs • Act as an authority within the organization, drafting and presenting research findings to business stakeholders on customer behavior and preference, translating results into measurable outcomes and business objectives
Adjunct Assistant Professor
Temple University · Philadelphia, Pennsylvania, United States
• Taught: War & Peace and The Common Good
Digital Scholarship Center Fellowship
Temple University · Philadelphia, Pennsylvania, United States
• Advised students and faculty on quantitative and qualitative research projects • Developed and conducted workshops on Social Network Analysis
Research Coordinator
Anthropologie · Philadelphia, Pennsylvania, United States
• Designed and conducted customer opinion surveys; Conducted statistical analysis and drafted survey results for diverse departments; Optimized performance reports and data visualizations • Developed predictive models for email performance
Instructor
Temple University · Philadelphia, Pennsylvania, United States
• Taught: Foreign Governments, Development & Globalization, War & Peace, The History and Significance of Race in the U.S., and The American Political System
Research Coordinator
Penn State College of Medicine · Hershey, Pennsylvania, United States
• Developed research protocol for several public health clinical research studies • Conducted data collection, participant interviews, statistical analysis, literature reviews, and manuscript preparation
Economics Campaigner
NIRS
• Researched federal, state, and local environmental policies • Wrote briefs on Congressional committee hearings, Department of Energy, and industry hearings
Education
Temple University
Doctor of Philosophy (Ph.D.), Poltical Science
San Diego State University
Master’s Degree, Political Science
Penn State University
Bachelor of Arts (B.A.), International Politics
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