About
A human resource professional with 21 years of experience in leading and developing teams across hotels, healthcare and telecommunications verticals, I have been privileged to have been associated with brands like LaLiT, ITC and Tata (IHCL), the Hyatt group and Leela Kempinski. My basic training has been in hotel management and my forte has been learning and development, employee engagement, employee relations, recruitment and campus connect. I am a certified green belt in Six Sigma; a silver level assessor in BELP (Business Excellence leadership programme); and a certification in Train the Trainer from Hyatt International. I also have a certification from Yale on The Science of Well- Being. An honest business communicator with proven ability to establish sound business relations with colleagues and subordinates, I can inspire them to enhance quality of their performance, improve their levels of productivity and efficiency along with competency mapping and succession planning for organ…
Experience
Deputy General Manager - Corporate Learning & Development
MAYFAIR Hotels & Resorts · Bhubaneswar, Odisha, India
Present
Corporate Learning and Development Manager
Tamara Leisure Experiences Pvt. Ltd. · Bengaluru, Karnataka, India
Agm - Learning & Development
Suraksha Diagnostics · Kolkata, West Bengal, India
Manager - Corporate Learning and Development Amri Hospitals
AMRI Hospitals · Kolkata, West Bengal, India
Learning and Development Manager
The Lalit Suri Hospitality Group · Kolkata, West Bengal, India
Training Manager - Fphl
Fortune Park Hotels Ltd · Kolkata Area, India
Unit Training Manager.Facilitating unit learning and development requirement, Induction, Training Needs Analysis, Operational Audits, Management Information System, enforcement of brand standards,compilation and analysis of unit and regional data, making recommendations to the units under mentorship.
Assistant Manager Learning and Development
Indian Hotels Company Ltd
Making the organisation win and retain custom across the board through constant technical training and guidance with soft skills and evaluating customer satisfaction levels. This entails,handling core L & D processes like Induction, Industrial Exposure Training Process, Creating and Updating Procedure and Standards Manual; Imparting Soft Skills and Technical Training to unit level associates; Facilitating management Training programmes for the Unit. Recruitment for Management Training Programme for the region. Running hotel and Strategic Business Unit specific training, Training needs Analysis and preparing a unit specific Training Calendar. Also responsible for developing a set of Certified Trainers, conducting Train the Trainer Workshops.
Team Leader
Hutchison 3G, Mumbai India · Mumbai
Functional responsibilities entail leading a group of 12 to 15 members and ensuring their individual and overall performance through monitoring of calls and counseling them to ensure quality standards and customer satisfaction. Scheduling training and coaching sessions for them for constant enhancement of productivity and keeping team abreast of the latest developments in their field to enhance knowledge levels.
Team Coach
Functional responsibilities entailed enhancing product and process knowledge of each team member to help enhance their skills in dealing with a multinational client base.
Team Leader
Hyatt Regency Mumbai, India
Joined the Hotel at the Pre-opening phase and was placed in independent charge of planning and setting up the Lounge – including the layout and the furnishing. Was involved in training the staff and preparing rosters and allocating responsibilities.Post-opening was involved with the day-to-day administration and supervised floor operations. Was also responsible for ensuring service standards and guest satisfaction.
Education
IHMCTAN Kolkata
Diploma in Hotel Management Catering Technology and Applied Nutrition, Hotel Management
Annamalai University
B A English, English Language and Literature/Letters
Modern High School for Girls, Kolkata
12+, Humanities/Humanistic Studies
Loreto Convent, Asansol
Secondary level
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Human Resources Management and Services
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