Abhishek Shah

Head of Technical Operations

Contis Technologies Pvt Ltd · Ahmedabad

Present

✦ Collaborate with business stakeholders to gather, analyze, and clarify product requirements. ✦ Translate business needs into functional specifications, system documentation, and detailed workflows. ✦ Support backlog grooming and requirement validation with engineering teams in Agile development cycles. ✦ Coordinate User Acceptance Testing (UAT) cycles ensuring alignment with defined acceptance criteria. ✦ Analyze transaction workflows, payment flows, and platform integrations to identify functional gaps. ✦ Validate API integrations and bulk transaction processing across payment platforms. ✦ Participate in release validation, production checks, and go-live readiness activities. ✦ Track and manage defects in coordination with QA, development, and product teams. ✦ Maintain functional documentation including user guides, process flows, and operational documentation. ✦ Provide technical and operational support for platform integrations and production issues. ✦ Support product improvements…

Manager Api Testing & Technical Support

Solaris (formerly Contis) · Ahmedabad Area, India

✦ Led API testing activities for payment integrations and platform services. ✦ Managed technical support operations ensuring timely resolution of production issues. ✦ Coordinated with development teams to troubleshoot integration and transaction flow issues. ✦ Validated API responses, transaction processing, and bulk payment workflows. ✦ Supported User Acceptance Testing and assisted business teams in validation cycles. ✦ Monitored incident management processes and ensured quick resolution of critical defects. ✦ Assisted in release management activities including production validation and deployment checks. ✦ Mentored QA and support team members to improve testing quality and operational efficiency.

Sr. Qa Engineer

Contis Group Limited

✦ Gathered and analyzed business and functional requirements for banking and financial applications. ✦ Supported product configuration validation and implementation during client deployments. ✦ Performed SQL and Oracle database validation to ensure data accuracy and system integrity. ✦ Executed functional, integration, and regression testing for banking application modules. ✦ Coordinated defect identification and resolution with development and QA teams. ✦ Assisted in documenting workflows, product specifications, and testing scenarios. ✦ Provided technical support during implementation and handled client issue resolution. ✦ Supported post-go-live stabilization and ensured smooth system operations.

Product Specialist

Virmati Software & Telecommunications Limited

✦ Gathered and analyzed business and functional requirements for banking and financial applications. ✦ Coordinated with business teams and developers to translate requirements into functional workflows and product configurations. ✦ Supported product implementation and configuration during client onboarding and deployment phases. ✦ Performed SQL and Oracle database validation to ensure accuracy of financial and transactional data. ✦ Executed functional, integration, and system testing for banking software modules. ✦ Identified, documented, and tracked defects while coordinating resolution with development teams. ✦ Assisted in preparing product documentation including process flows, functional specifications, and user guides. ✦ Conducted product demonstrations, user training sessions, and knowledge transfer for client teams. ✦ Provided technical and functional support to resolve production issues and client queries. ✦ Supported post-deployment stabilization and ensured smooth functioning…