Hatch

Overview

Hatch develops an AI-driven communication platform to help businesses automate sales conversations from one collaborative workspace. The company provides a customer service representative (CSR) platform designed to streamline lead engagement and follow-up via SMS, email, and voice. It enables businesses to deploy conversational AI agents trained on their own knowledge base to handle real-time customer interactions, book appointments, qualify leads, and manage follow-up—even after hours. The platform integrates natively with CRMs and lead sources, offering a unified inbox interface where teams can monitor AI conversations and seamlessly hand over to humans when needed. Hatch supports multi-channel campaign sequences, real-time ROI tracking, and reporting on response and close rates and targets businesses in the home services sector but broadly supports customer touchpoints like lead qualification, appointment setting, review collection, and customer experience.