
parcelLab
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.
Overview
parcelLab is an Operations Experience Management platform that transforms complex data into an intelligent solution. The parcelLab technology allows real-time monitoring of every single order for maximum support and customer engagement. Communication automation focuses on customer relevance to maximize customer satisfaction and retention.
Tech Stack
Funding History
Grant
$55K
Nov 2015
Seed Round
Undisclosed
Aug 2016
Florian Huber
Series A
Undisclosed
Jan 2018
coparion, TAKKT Venture Capital
Non Equity Assistance
Undisclosed
Sep 2019
SAP.iO
Series B
Undisclosed
Oct 2019
Capnamic, coparion
Series C
$112.0M
May 2021
Endeit Capital, Insight Partners, coparion +1