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parcelLab

parcelLab

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 1000 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post- purchase experience across 175 countries and track shipping data from more than 450 carriers worldwide.

Boston, Massachusetts, United States51-200 employeesFounded 2015

Overview

parcelLab is an Operations Experience Management platform that transforms complex data into an intelligent solution. The parcelLab technology allows real-time monitoring of every single order for maximum support and customer engagement. Communication automation focuses on customer relevance to maximize customer satisfaction and retention.

Tech Stack

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Funding History

Grant

$55K

Nov 2015

Seed Round

Undisclosed

Aug 2016

Florian Huber

Series A

Undisclosed

Jan 2018

coparion, TAKKT Venture Capital

Non Equity Assistance

Undisclosed

Sep 2019

SAP.iO

Series B

Undisclosed

Oct 2019

Capnamic, coparion

Series C

$112.0M

May 2021

Endeit Capital, Insight Partners, coparion +1