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Illuma

Illuma

Illuma is a FinTech and R&D company headquartered in Plano, Texas. The organization’s flagship product, IllumaSHIELD™, replaces traditional knowledge-based authentication practices with an effortless and secure real-time voice authentication solution to enhance caller experience, improve operational efficiency, and prevent fraud in contact centers. Enhancing Caller Experience, Efficiency, and Security. With IllumaSHIELD™, authentication time is reduced by over 90%, allowing callers to be verified seamlessly through our unique AudioPRINT™, which captures distinct voice and device characteristics. • Personalized, Frictionless Interactions: Callers enjoy a smooth, in person-like experience without cumbersome security questions. • Efficiency-Driven Support: By eliminating authentication-related delays, agents can focus on assisting account holders quickly and effectively. • Advanced Fraud Prevention: Voice biometrics provide a more secure and reliable alternative to traditional authenticat…

Plano, Texas, United States11-50 employeesFounded 2016

Overview

Illuma Labs provides real-time voice authentication for customers around the world. With a technology that has its origins in R&D projects with the U.S. Department of Homeland Security Science and Technology Directorate, the company’s solutions support secure communications in verticals ranging from financial services and insurance to e-commerce. Illuma Shield, the company’s flagship solution, leverages signal processing, machine learning, and AI to offer call centers a real-time voice authentication solution that analyzes voices in natural conversation and provides a high authentication accuracy rate in a short period of time.

Tech Stack

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Funding History

Corporate Round

Undisclosed

Jun 2020

Venture Round

$2.5M

Jun 2021

Venture Round

Undisclosed

Jun 2022

New York Credit Union Association, UsNet

Series A

$9.0M

Sep 2024

Forefront Venture Partners, Capital Factory, Texas Dow Employees Credit Union +4

Debt Financing

Undisclosed

Feb 2025

Stifel Bank