Assembled
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Overview
Assembled is a modern workforce management platform that helps modern organizations scale customer support. They help teams to forecasts, scheduling, and unified metrics, capturing to build for themselves with a mix of spreadsheets and internal tools. They automatically forecast support volume and translate it into the right staffing plan. Assembled provides an intuitive team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, they meet people where they already are by integrating with tools like Google Calendar and Slack. It also makes support schedules and metrics, like response times, visible across all levels. The platform also provides a way to forecast inbound support query volumes and to map that into staffing plans that cover multiple channels like chat, email, phone, and social media. Assembled was founded in 2018 and is based in San Francisco, California, United States.
Tech Stack
Funding History
Seed Round
$3.1M
Mar 2020
Stripe, SignalFire, Basis Set Ventures
Series A
$16.6M
Mar 2021
Basis Set Ventures, Felicis, Emergence Capital +1
Series B
$51.0M
May 2022
Basis Set Ventures, Emergence Capital, New Enterprise Associates