About
As a highly experienced Customer Success Manager, I bring a strategic, AI-forward approach to driving measurable customer outcomes across the full lifecycle. I partner with my clients to translate evolving business needs into scalable success strategies, leveraging advanced analytics, automation, and AI-powered insights to accelerate value realization. I operate as a trusted advisor to senior stakeholders, combining deep product fluency with a strong understanding of customer ecosystems to guide adoption, influence decision-making, and unlock growth. My approach is proactive and consultative. I anticipate needs, identify opportunities, and use intelligent tools to surface risk, optimize engagement, and personalize the customer experience at scale. I have a consistent track record of building durable, value-based partnerships that drive retention and expansion. Through close cross-functional collaboration and a focus on continuous innovation, I help my clients fully realize the potentia…
Experience
Senior Customer Success Manager
Vumedi · Minneapolis, Minnesota, United States
Present
Build trusted, strategic relationships with pharmaceutical and agency partners, advising key stakeholders on data-driven, peer-to-peer engagement programs that increase ROI. Manage end-to-end customer programs through cross-functional collaboration to deliver measurable outcomes, drive retention, renewal, and expansion, and secure incremental investment. Utilize AI as a strategic enablement tool to refine customer success strategies, elevate executive-level client communication, and translate data into actionable insights that support retention, renewal, and expansion.
Strategic Customer Success Manager
Managed a portfolio of 15+ high-touch Strategic/Enterprise client accounts, contributing to $10 million ARR. Delivered strategic counsel to clients, aligned business objectives with customized solutions, fostered long-term relationships that drove to impactful upsell outcomes. Collaborated cross-functionally with internal teams to swiftly resolve issues, ensuring the maintenance of healthy status for strategic clients.
Customer Success Manager
In my role as a Customer Success Manager at Deel, I managed 85+ mid-market client accounts, contributing to a $7 million ARR through daily and strategic communication. I consistently achieved top 10% status among a 75+ person team, maintaining a monthly growth of at least 110% in MRR. Additionally, I successfully interviewed, trained, and onboarded two new CSMs, resulting in both hires becoming top performers.
Customer Success Manager
Buildout, Inc. · Chicago, Illinois, United States
In my role as a Customer Success Manager at Buildout, Inc., I was responsible for managing and updating health metrics to ensure customer satisfaction and prevent churn. By working closely with the Sales team, I identified upsell opportunities that led to increased revenue. Additionally, I developed and executed customer-facing success plays and training plans to support platform adoption.
Client Services Associate (Customer Success)
Bridge · Greater Chicago Area
In my role at Bridge, I managed 20+ client accounts, collaborated with the Product team to implement upgrades, and trained end-users for optimal product utilization. I onboarded largest revenue account and implemented enhancements for entire client base. Consistently conducted feedback sessions through recurring client meetings to ensure client satisfaction and product improvement.
Legal Assistant Paralegal
Foley & Mansfield, PLLP · Greater Chicago Area
In my role as a Legal Assistant at Foley & Mansfield, PLLP in the Greater Chicago Area, I successfully managed E-filings and case organization for over 2,500 cases. By streamlining the iManage data implementation process, I effectively bridged the technology gap between partners and firm standards, resulting in improved workflow efficiency and client satisfaction.
Legal Operations Assistant
Corboy & Demetrio, P.C. · Greater Chicago Area
Program Assistant
Education
Harvard Business School Online
Certificate, Leadership Principles
Wheaton College
Bachelor of Arts (B.A.), International Relations and Affairs
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