Aleksander Krotovych

Butler – Pre-Opening & Guest Experience Design

Orient Express · St.-Tropez

Present

Joining the world’s largest sailing yacht, The Orient Express Corinthian for it’s inaugural season, I design and deliver six‑star suite butler service for discerning guests, supporting pre‑opening activities, launch readiness, and ongoing Forbes‑aligned operations in close collaboration with Michelin‑starred culinary partners. Guest Relations & Protocol • Exceeded guest‑satisfaction benchmarks through anticipatory, highly personalised suite service, maintaining absolute discretion and Orient Express behavioural standards across all interactions. • Greeted guests at embarkation, escorted them from gangway to suite, conducted detailed orientations, and captured preferences to curate seamless end‑to‑end guest journeys. • Provided full butler and concierge support including packing/unpacking, garment care, amenity and floral set‑up, celebration arrangements, and priority reservations for dining, spa, and shore experiences. • Handled feedback and service‑recovery situations with tact and ur…

Butler – Vvip Guest Experience

Private 140-meter Superyacht

In a temporary assignment aboard a prestigious 140-meter superyacht, for it's inaugural season designed and delivered personalised VVIP guest experience for the Owner and up to 20 international dignitaries, integrating butler service with security, aviation and shore‑side logistics. Guest Relations & Protocol • Exceeded VIP satisfaction benchmarks through anticipatory service delivery to the Owner and VVIP guests, maintaining 100% discretion protocols across all interactions. • Orchestrated seamlessly special events and high-profile gatherings, executing service choreography from arrival coordination through departure logistics with zero operational disruptions. • Maintained direct communication channels with Personal Assistant to coordinate complex travel arrangements including private jet, helicopter transfers, and shore excursions. Operational Excellence • Supervised premium wine cellar operations utilizing sophisticated cataloging systems, ensuring optimal selections for formal din…

Head of House – Guest Experience & Estate Operations

UHNW Family · Berlin, Germany

During my tenure as an Interim House Manager, I directed end‑to‑end guest experience and estate operations across a 3,000 sqm residence, aligning household standards with the family’s 70m+ superyacht program. Estate Operations & Strategic Management • Executed flawless seasonal relocations across multiple international properties, coordinating complex logistics while maintaining continuity of luxury standards and family preferences. • Implemented sophisticated procurement strategies for gourmet provisions and luxury décor, achieving optimal cost efficiency while exceeding quality expectations for high-profile entertaining. • Coordinated seamlessly with security entourage and Personal Aide, protecting Principal’s confidentiality during business meetings and international travel. Hospitality Excellence • Delivered exceptional services to visiting international business leaders, maintaining impeccable etiquette and cultural sensitivity standards. • Supervised extensive wine cellar operati…

Restaurant Manager – Guest Experience & Launch

Virgin Voyages

Led guest experience for a flagship specialty restaurants on a luxury cruise line, managing dining programs, personalisation, service recovery during opening four new ships. Managed multicultural teams of 23-27 staff members. Team Leadership & Training • Conducted comprehensive training programs for restaurant staff across four new ship launches, covering service standards, product and venue concept knowledge, maritime safety protocols, and guest engagement strategies during critical ramp-up periods. • Implemented professional development initiatives that measurably improved guest service ratings and staff retention. • Mentored junior management colleagues and cross-trained crew across different restaurant concepts, ensuring operational flexibility and service continuity. Guest Experience & Operations • Elevated guest satisfaction scores consistently through personalized dining experience design, proactive service recovery, and prompt resolution of customer concerns. • Coordinated seam…

House Manager

Private UHNW Estate · London, United Kingdom

Initially hired for Riyadh-based role with the senior member of Saudi Royal Family, during the winter season of 2022-2023, I supported comprehensive household operations across Principal's prestigious Georgian townhouse in Belgravia, ensuring seamless daily operations for distinguished family members and international guests. Household Operations • Managed sophisticated household technology systems including integrated security networks, climate control, entertainment systems, and smart home automation tailored to family lifestyle. • Led diverse household staff including housekeeping, culinary team, security personnel, and maintenance specialists, ensuring consistent service excellence. • Implemented rigorous quality control standards for all service delivery, maintaining discretion and excellence expected in London’s exclusive residential community. Guest Services & Protocol • Delivered exceptional hospitality services to high-profile international guests, maintaining impeccable proto…

General Manager – Pre‑Opening Operations

THRASH!ТРАШ! · Polonne

Led full pre‑opening from site preparation to launch, building service standards, staffing and guest journey for a new national retail concept during post‑COVID recovery. Pre-Opening Leadership & Market Entry • Orchestrated complete store launch from site preparation through grand opening, coordinating with regional management to establish THRASH!ТРАШ!’s distinctive “super price” retail format. • Implemented Fozzy Group’s operational standards and inventory management systems, ensuring seamless integration with company-wide logistics network serving 118+ locations nationwide. • Developed comprehensive staffing strategy including recruitment, training protocols, and performance frameworks aligned with THRASH!ТРАШ!’s customer-focused service model. Team Development & Training • Led comprehensive training programs covering THRASH!’s unique product curation philosophy, focusing on both locally-produced and imported specialty items within 3,500+ SKU range. • Developed customer service stand…

Butler Services Manager – Vvip & Suite Guest Experience (Burj Al Arab)

Jumeirah · Dubai, United Arab Emirates

Led butler and VIP services across signature suites during Burj Al Arab, the iconic 7-star property, during post‑pandemic reopening, safeguarding 100% satisfaction scores for ultra‑high‑profile guests. Service Excellence & Cultural Mastery: • Implemented service protocols befitting Burj Al Arab’s reputation as pinnacle of Middle Eastern luxury hospitality, maintaining 100% satisfaction scores for VVIP guests. • Maintained personalized luxury experiences tailored to individual cultural preferences, creating memorable moments for world’s discerning travelers. • Maintained comprehensive guest preference databases capturing detailed profiles of returning guests, ensuring consistent personalized service across multiple stays. Team Development & Operations: • Led butler team through comprehensive training covering international protocol, cultural etiquette, and personalized service delivery for diverse global clientele. • Coordinated travel arrangements including private aviation logistics a…

Royal Butler - Palace Pre-Opening Team

Private UHNW Estate · Riyadh, Saudi Arabia

Recruited as part of palace pre-opening team for newly refurbished royal residence, orchestrating inaugural guest operations, training staff for ramp-up phase, and establishing service protocols for royal family and distinguished guests. Protocol & Daily Operations: • Personally greeted, escorted royal family members and VIP guests upon arrival, handled their luggage, and ensured smooth guest orientation according to a palace protocol. • Set up formal dining environments, polished silverware, inspected table settings, coordinated with kitchen and service teams for protocol-compliant meals, and delivered attentive tableside service throughout multi-course dinners. • Prepared guest suites and common areas, managed flower arrangements and amenities according to precise preferences and religious requirements. Ceremonial & Guest Service: • Supported arrival/departure processes by working closely with security and transport, ensuring guest safety and efficient logistics. • Facilitated VIP re…

Residence Host - Resort & Villa Operations Trainee

Four Seasons Hotels and Resorts · Victoria

Following a graduation from The International Butler Academy, I engaged in Four Seasons training program, gaining comprehensive exposure to ultra-luxury hospitality operations at one of the world’s most exclusive resort destinations. Service Delivery • Delivered personalized services to discerning international travelers in Private Residences, ensuring every touchpoint reflected Four Seasons’ reputation for impeccable service standards. • Provided comprehensive concierge assistance including island excursion coordination, private dining arrangements, and cultural experience curation. • Facilitated seamless guest experiences from arrival to departure, coordinating with resort departments to create memorable experiences tailored to individual preferences. Professional Development • Developed foundational expertise in Four Seasons’ legendary service standards, learning nuances of anticipatory service delivery and personalized guest experience creation throught comprehensive training in Fr…

Butler Trainee

The International Butler Academy · Simpelveld

Completed comprehensive 12-weeks butler training program followed by unpaid six-months internship at Europe’s premier butler training institution, graduating with Merit while establishing foundation for distinguished career serving UHNW families in ultra-luxury hospitality environments. Household Management Training • Mastered sophisticated household operations including estate management protocols, inventory systems, staff coordination, and luxury service standards for multi-million-dollar properties. • Gained expertise in property maintenance oversight, vendor management, and budget administration techniques for estates. • Learned comprehensive etiquette and protocol covering diplomatic customs, royal ceremonial traditions, and international business etiquette essential for serving a global elite. Service Excellence Development • Assisted head butler in providing exceptional service to residents and guests, learning nuances of anticipatory service and personalized attention delivery…